There are many reasons why businesses use hosted pabx and switchboard phone systems. The line of communication should always be open when running a business. The effects of having your phone lines ‘’ going down” can have on productivity and the overall reputation of your business can be immense. Users can work remotely from any location making this an ideal solution for employees who travel often or working from home. You probably have an IT team that has an existing phone system in place that currently meets your business needs.

The good news about a hosted pabx or hosted switchboard is that it offers many benefits that will make the decision easy for you. Here are some benefits of hosted pabx or hosted switchboard systems.

Supports Remote Employees

One of the main reasons why hosted pabx / hosted switchboards is a top choice for many small and upcoming businesses is the flexibility offered to your employees who have to work remotely. Whether they want calls to go directly to their cell phone or laptop, hosted pabx systems allow you the pleasure of using the services from wherever you are all you need a reliable internet connection. Customers won’t know if you are working from home or the office.

Massive Cost Saving

With a hosted pabx phone or switchboard system, your business gains the flexibility to provide IP systems on your PCs and employees can utilize their phones if needed. You don’t have to invest money in having refined hardware because your entire phone system is hosted and managed in a cloud. You only pay for the services you need. Hosted pabx is not limited to any location, which could lead to massive call savings for your business especially if you are heading a call centre that handles a large volume of calls or possible long-distance calls as well.

Unlimited Scalability

As your business grows, you won’t have to worry about changing numbers for your users. During periods of growth, you need a system that can scale up or down in proportion for your business requirements. A hosted pabx/switchboard system comes with the ability to add and remove lines in minutes and you will only be charged for what you use. You can start small with a few lines and grow your users as your business expands. All this can be done without paying any additional fees for circuits or expensive phones sitting on at the empty desk.

Guaranteed Business Continuity

In the event of natural disasters, some businesses can carry on with day to day working while still being offline. For those businesses that can’t afford to be offline, like health care organizations with high call volumes and critical tasks. In case of an onside pabx interruption, it brings business to a complete stop. In the best way, a hosted provider can offer you redundancy and reliability that simply cannot match onsite for anything close to the same cost.


Hosted pabx and switchboard systems are generally more secure than in-house pabx systems. The security of the solution is the responsibility of the service provider, this means all software upgrades will be done by the service provider as well. You also don’t have to worry about providing maintenance repairs and will be the responsibility of your service provider.

Voice Quality

The quality of digital voice service has increased over time. Pabx systems use digital phone systems, calls and are exceptionally clear.

If you are looking for a reliable service provider our dedicated team of professionals at Web2Go can assist you with a secure and protected hosted pabx or hosted switchboard system. Call us or visit our website for more info.